Brief explanations of the key terms in ScoreStory.
| Term | Meaning |
|---|---|
| Organization | Your workspace. All surveys, participants and settings belong to one organization. |
| Survey | One measurement: a metric + goal + topics + invitations. |
| Metric | The score you ask for: eNPS or NPS (0–10), CSAT (1–5) or CES (1–7). |
| eNPS | Employee Net Promoter Score — how likely employees are to recommend you as an employer. |
| NPS | Net Promoter Score — how likely customers are to recommend you. |
| CSAT | Customer Satisfaction — satisfaction, for example after a support interaction. |
| CES | Customer Effort Score — how much effort something took. |
| Survey goal | Short description of what you're measuring; guides Vox's follow-up questions. |
| Topic | A subject that open-ended answers are analyzed against, grouped into categories. |
| Sentiment | The tone of an answer: positive, neutral, negative or mixed. |
| Participant | Someone invited to, or taking part in, an interview. The API and codebase call this field respondent. |
| Source | How a participant came in: personal, CSV, API, open link or popup. |
| Batch | A group of invitations created together (for example one CSV import). |
| Open link | A single reusable invitation link (with QR code) that multiple people can use. |
| Popup | An invitation embedded on your website via a small snippet of JavaScript. |
| Retention policy | How long interviews and personal data are kept before being automatically cleaned up. |
| Anonymize | Erasing a participant's personal data while keeping the survey data (GDPR). |
| Role | A user's access level: admin, editor, view results, user management or follower. |
| Follower | Someone added as a follower of an interview or named as a recipient of a notification, who got a mail with the summary. Always a user of the organisation; a new e-mail address becomes one right away. Without other rights they see only the interviews they follow and the results shared with them. |
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