The story behind the score
Articles on customer satisfaction research: which questions to ask, how to really listen, and above all what you do with the results.
A fresh look, and a faster way from idea to survey
ScoreStory looks fresher, and you get going faster: start from a template, see at a glance where your survey stands and add participants in whatever way suits you.
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Web analytics is not enough. Start a conversation with your visitors
Web analytics show what visitors do, but not why. To find that out, you have to talk to them.
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Share your results with the people who need them
Share results with colleagues or clients, limited to what is meant for them. And the invitation email already asks the first question, in your own house style.
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You want my opinion? Then act like it
Long questionnaires turn giving feedback into a chore. Organisations that want to hear more from customers can start by offering a conversation worth having.
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The biggest blind spot in customer research? Your own questions
A score shows where things chafe, but not always why. The richest customer insights sometimes lie in what nobody asked.
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Meet Vox, and take a sharper look at your results
ScoreStory has a face now. You can also filter results by an exact period and by score, edit participants in one go, and start for free with no end date.
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