For staffing and secondment agencies
Clients and agency workers give you a score. But never the reason.
ScoreStory asks your agency workers for one score after their first week, during the assignment or at the end of it, and your clients after a placement. Then comes a short conversation about why. You hear where a placement is going wrong, before someone leaves.
Your first 10 interviews are free · no credit card
Built in the Netherlands by researchers
Stored in the EU · GDPR-proof
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How ScoreStory works for your agency
You only hear it when they leave
You want to know how workers and clients experience your agency. But the usual tools mostly tell you what they think, and often too late.
A long questionnaire
Someone who has just started somewhere new has no wish to answer forty statements about intake, contract and pay. Response is low and the answers say little.
Open answers without context
"Fine." "n/a" "Contact could be better." A spreadsheet full of loose comments, and nobody with the time to find out what is really going on.
Workers who leave quietly
A worker who is unhappy rarely says so. They simply take their next assignment through another agency.
Score, Story, Insights
One question and a short conversation instead of a long questionnaire. Your worker or client spends a few minutes on it; you get the whole story.
Score
First a single score: NPS, eNPS, a satisfaction score (CSAT) or the Customer Effort Score (CES). You choose the metric that suits your agency.
Story
Then an AI interviewer asks follow-up questions: what went well, what could be better, and do you have an example? The answer is typed or simply spoken.
Insights
Every conversation is automatically analysed for themes and sentiment. You see what is going well and what needs to improve, with the quotes behind it and a short conclusion.
Ask at the moments that matter
A placement has fixed moments when worker and client know what they think of it. Those are the moments to ask.
After the first working week
Was the start well organised, does the assignment fit, and does your worker know who to turn to?
During the assignment
Check in regularly on how it is going, so you see where things are going wrong before someone drops out.
At the end of an assignment
How does your worker look back, and would they work through your agency again?
With your clients
Ask after a placement, or every year, how clients experience the match, the speed and the contact.
The story behind your score, already written
No more spreadsheets of open answers. ScoreStory reads every conversation and sets out what people value and where it falls short.
- Themes and sentiment, automatically. Match, support, pay: you see at a glance which topics come out positive and which negative.
- The quotes behind it. Zoom in on one theme, down to the individual conversation.
- Questions in plain language. Ask, for example, why participants who gave a 6 didn't score higher, and read the answer.
- Export whenever you like. To Excel, CSV or JSON.
Careful with your people's data
Workers and clients trust you with their data. Treat their feedback with the same care. In ScoreStory, privacy is not a setting tucked away somewhere: it is part of how every survey works.
- Data processing agreement in the appConclude it yourself in a few minutes, with every sub-processor listed.
- Retention you decideSet per survey how long conversations and personal data are kept. Anonymise or delete a participant at any time.
- Truly anonymous surveysNo names with the conversations, participation shown with a 72-hour delay, and no results for groups smaller than five.
- Hosted in the NetherlandsOn our own infrastructure. ScoreStory does not train AI models on your data. Want to know more? Read our privacy statement.
Frequently asked questions
How long does it take to set up a survey?
A few minutes. You describe in plain language what you want to find out, for example how workers experience their first weeks on an assignment. The AI proposes a metric, writes the survey goal and sets up the themes. Then you fine-tune whatever you like.
How do I invite participants?
Mail a whole list from your own address, import a CSV, share an open link or QR code, or create invitations from your ATS or scheduling software through the API. Reminders only go to people who haven't taken part yet.
Can I survey both workers and clients?
Yes. Create a separate survey for each group, with its own metric and its own themes. eNPS suits workers, for example, and NPS suits clients. A worker who prefers another language can hold the conversation in it, in any of the eight interview languages.
How long does it take a participant?
A few minutes. Participants see the estimated duration beforehand and can end the conversation whenever they want. They type or speak their answer, in their own language: the interviewer speaks eight languages.
Can I try ScoreStory for free?
Yes. Your first 10 interviews are free, with no credit card and no end date. Test conversations you run yourself don't count. You can see what it costs after that on the pricing page.
Discover the story behind your agency's score
Create a free account and launch your first survey within minutes. Your first 10 interviews are free.