For consultancy firms
Your clients give your firm a score. But never the reason.
When a project is completed, halfway through or after a workshop, ScoreStory asks your clients for one score, then holds a short conversation about why. You hear what your advice really delivered, where the collaboration fell short and what they didn't say in the wrap-up meeting.
Your first 10 interviews are free · no credit card
Built in the Netherlands by researchers
Stored in the EU · GDPR-proof
Live within minutes
How ScoreStory works for your firm
An evaluation that tells you very little
You want to know how clients experience your work. But an evaluation form and a wrap-up meeting mostly tell you what they think is polite to say.
An evaluation form
Twenty statements about planning, quality and communication. A busy client fills in half of it, or none at all.
The wrap-up meeting
Sitting across from the partner who led the project, a client is unlikely to say what went wrong. You mostly hear what went well.
Clients who don't come back
An unhappy client rarely complains. They simply give the next assignment to another firm.
Score, Story, Insights
One question and a short conversation instead of a long questionnaire. Your client spends a few minutes on it; you get the whole story.
Score
First a single score: NPS, eNPS, a satisfaction score (CSAT) or the Customer Effort Score (CES). You choose the metric that suits your firm.
Story
Then an AI interviewer asks follow-up questions: what went well, what could be better, and do you have an example? The answer is typed or simply spoken.
Insights
Every conversation is automatically analysed for themes and sentiment. You see what is going well and what needs to improve, with the quotes behind it and a short conclusion.
Ask at the moments that matter
A project has fixed moments when your client knows what they made of it. That is where you want to be.
After completion
Did the project deliver what was promised, and how does your client look back on working together?
Halfway through a project
Check in along the way, so you can still adjust course before the final evaluation.
After a workshop or training
Show a QR code at the end of the session and hear straight away how participants experienced it.
Continuously
Check in on the relationship with your regular clients every year. Duplicate the survey and see how the score develops over time.
The story behind your score, already written
No more spreadsheets of open answers. ScoreStory reads every conversation and sets out what people value and where it falls short.
- Themes and sentiment, automatically. Expertise, collaboration, implementation: you see at a glance which topics come out positive and which negative.
- The quotes behind it. Zoom in on one theme, down to the individual conversation.
- Questions in plain language. Ask, for example, why participants who gave a 6 didn't score higher, and read the answer.
- Export whenever you like. To Excel, CSV or JSON.
Confidential, the way your clients expect from your firm
Your clients give you a look inside their organisation. Treat their feedback with the same care. In ScoreStory, privacy is not a setting tucked away somewhere: it is part of how every survey works.
- Data processing agreement in the appConclude it yourself in a few minutes, with every sub-processor listed.
- Retention you decideSet per survey how long conversations and personal data are kept. Anonymise or delete a participant at any time.
- Truly anonymous surveysNo names with the conversations, participation shown with a 72-hour delay, and no results for groups smaller than five.
- Hosted in the NetherlandsOn our own infrastructure. ScoreStory does not train AI models on your data. Want to know more? Read our privacy statement.
Frequently asked questions
How long does it take to set up a survey?
A few minutes. You describe in plain language what you want to find out, for example how clients experience a completed project. The AI proposes a metric, writes the survey goal and sets up the themes. Then you fine-tune whatever you like.
How do I invite participants?
Mail a whole list from your own address, import a CSV, share an open link or QR code, or create invitations from your CRM or project software through the API. Reminders only go to people who haven't taken part yet.
Can I share the results with the partner who led the project?
Yes. Give a colleague access to a view with only the results of their own projects. They can filter further, but never see more. If they want an e-mail with the summary for every new conversation, you can switch that on.
How long does it take a participant?
A few minutes. Participants see the estimated duration beforehand and can end the conversation whenever they want. They type or speak their answer, in their own language: the interviewer speaks eight languages.
Can I try ScoreStory for free?
Yes. Your first 10 interviews are free, with no credit card and no end date. Test conversations you run yourself don't count. You can see what it costs after that on the pricing page.
Discover the story behind your firm's score
Create a free account and launch your first survey within minutes. Your first 10 interviews are free.