For law firms
Your clients give your firm a score. But never the reason.
After the first meeting, during an ongoing case or when a matter is closed, ScoreStory asks your clients for one score, then holds a short conversation about why. You hear how they experience your service, separate from the outcome of their case.
Your first 10 interviews are free · no credit card
Built in the Netherlands by researchers
Stored in the EU · GDPR-proof
Live within minutes
How ScoreStory works for your firm
You only hear something when it goes wrong
You want to know how clients experience your firm. But what you hear is usually about the outcome of the case, not about how you handled it.
A long questionnaire
After a case that has taken months, a client is not waiting for thirty statements about your service.
Feedback about the outcome
Won means satisfied, lost means dissatisfied. What your firm could do better on responsiveness, explanation and costs stays out of sight.
Clients who don't come back
An unhappy client rarely files a complaint. Next time they simply choose another firm, and they don't recommend you.
Score, Story, Insights
One question and a short conversation instead of a long questionnaire. Your client spends a few minutes on it; you get the whole story.
Score
First a single score: NPS, eNPS, a satisfaction score (CSAT) or the Customer Effort Score (CES). You choose the metric that suits your firm.
Story
Then an AI interviewer asks follow-up questions: what went well, what could be better, and do you have an example? The answer is typed or simply spoken.
Insights
Every conversation is automatically analysed for themes and sentiment. You see what is going well and what needs to improve, with the quotes behind it and a short conclusion.
Ask at the moments that matter
A case has fixed moments when your client knows how they experience your service. That is exactly when you want to hear it.
After the first meeting
Was it clear from the start what your client could expect, from approach to costs?
During an ongoing case
Cases take a long time. Check along the way whether your client feels well informed, so you can still adjust course.
After the case is closed
How does your client look back on the handling of their case, the explanations and the bill?
Per practice group
Give participants their practice group as a property and see how clients experience each group.
The story behind your score, already written
No more spreadsheets of open answers. ScoreStory reads every conversation and sets out what people value and where it falls short.
- Themes and sentiment, automatically. Expertise, updates, costs: you see at a glance which topics come out positive and which negative.
- The quotes behind it. Zoom in on one theme, down to the individual conversation.
- Questions in plain language. Ask, for example, why participants who gave a 6 didn't score higher, and read the answer.
- Export whenever you like. To Excel, CSV or JSON.
Confidential, the way your clients expect from your firm
Confidentiality is at the heart of your profession. Treat your clients' feedback with the same care. In ScoreStory, privacy is not a setting tucked away somewhere: it is part of how every survey works.
- Data processing agreement in the appConclude it yourself in a few minutes, with every sub-processor listed.
- Retention you decideSet per survey how long conversations and personal data are kept. Anonymise or delete a participant at any time.
- Truly anonymous surveysNo names with the conversations, participation shown with a 72-hour delay, and no results for groups smaller than five.
- Hosted in the NetherlandsOn our own infrastructure. ScoreStory does not train AI models on your data. Want to know more? Read our privacy statement.
Frequently asked questions
How long does it take to set up a survey?
A few minutes. You describe in plain language what you want to find out, for example how clients experience the handling of their case. The AI proposes a metric, writes the survey goal and sets up the themes. Then you fine-tune whatever you like.
How do I invite participants?
Mail a whole list from your own address, import a CSV, share an open link or QR code, or create invitations from your case management system through the API. Reminders only go to people who haven't taken part yet.
Does the conversation go into the substance of the case?
You decide the goal and the themes of the survey yourself, such as responsiveness, explanation and costs. That is what the conversation is about. If answers should not be traceable to a client, choose an anonymous survey.
How long does it take a participant?
A few minutes. Participants see the estimated duration beforehand and can end the conversation whenever they want. They type or speak their answer, in their own language: the interviewer speaks eight languages.
Can I try ScoreStory for free?
Yes. Your first 10 interviews are free, with no credit card and no end date. Test conversations you run yourself don't count. You can see what it costs after that on the pricing page.
Discover the story behind your firm's score
Create a free account and launch your first survey within minutes. Your first 10 interviews are free.